Personal Data Protection
22club Members

1 Personal Information We Collect

When you register an account or use 22club's services, we collect personal information in the following categories:

Identity Information:

• Full name as shown on your MyKad or valid identification document
• Identification card number (MyKad) or passport number
• Date of birth — to verify that you are 21 years of age or older
• Current residential address in Malaysia
• Active mobile phone number
• Valid email address

Financial Information:

• E-wallet details (Touch 'n Go eWallet, Boost, ShopeePay) for deposit and withdrawal purposes
• Online banking account information for transactions via FPX
• Relevant DuitNow payment details
• Deposit and withdrawal transaction history on the 22club platform

Technical and Usage Data:

• IP address and device location data
• Browser type and operating system
• Login history and session activity
• Gaming and betting pattern data
• Language preferences and account settings

2 How We Use Your Information

22club uses the personal information collected for lawful and specific purposes only. We do not use your data for any other purpose without your knowledge.

Core Operational Purposes:

• Creating and verifying new member accounts at 22club
• Processing deposit and withdrawal transactions within 10–45 minutes
• Verifying that your identity meets the minimum age requirement of 21 years
• Providing 24/7 customer support via live chat and email
• Managing welcome bonuses, VIP cashback and other promotions you are eligible for

Compliance and Security Purposes:

• Meeting Know Your Customer (KYC) requirements mandated by international licensing
• Detecting and preventing fraud, money laundering and other unlawful activities
• Monitoring betting activity for responsible gambling purposes
• Complying with directions from competent authorities when required by law

Service Improvement Purposes:

• Analysing usage patterns to improve the performance of the 22club platform
• Sending important notices related to your account, security or policy changes
• Personalising your gaming experience based on your preferences

3 Legal Basis for Data Processing

Every instance of personal data processing we carry out is based on one or more valid legal grounds. 22club operates under international licensing and complies with the data protection requirements set by the relevant licensing body.

Contract Performance: Data processing is necessary to fulfil the terms of the agreement between you and 22club — including account management, transaction processing and delivery of the gaming services you have subscribed to.

Legitimate Interests: We process data for platform security, fraud prevention and service improvement — which represent the legitimate interests of 22club and its members as a whole.

Legal Obligation: Some data processing is mandatory to comply with KYC, anti-money laundering (AML) and reporting requirements imposed by our international licensing authorities.

Consent: For marketing activities via email or promotional notices, we obtain your explicit consent. You may withdraw this consent at any time.

4 Information Sharing and Disclosure

22club takes the confidentiality of your personal information seriously. We do not share your data except in the following circumstances:

Approved Third-Party Service Providers: We work with selected partners who assist in platform operations — such as payment gateway providers, identity verification services and technical infrastructure providers. All such third parties are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.

Legal and Licensing Requirements: We may disclose information when required by law, a valid court order or directions from the international licensing body that regulates 22club's operations.

Protection of Rights and Safety: In cases of suspected fraud, money laundering or serious security threats, we reserve the right to disclose the necessary information to the relevant authorities.

5 Data Security and Protection

The security of your personal data is a core priority in every aspect of 22club's operations. We implement comprehensive technical and organisational measures to protect your information.

Technical Measures: All data transmitted between your device and 22club's servers is protected by SSL (Secure Socket Layer) encryption. Stored data uses high-level encryption to ensure it cannot be accessed by unauthorised parties.

Access Controls: Access to members' personal data is restricted according to the principle of least privilege — only staff who require access to carry out their duties are permitted. All access is logged and monitored regularly.

Security Monitoring: 22club's systems are continuously monitored to detect cyber threats, unauthorised access attempts and unusual activity that could compromise the security of members' data.

While we take all reasonable precautions, no system on the internet can be guaranteed 100% secure. Should any data security incident involving your personal information occur, we are committed to notifying you within an appropriate timeframe.

6 Cookies and Tracking Technologies

22club uses cookies and similar technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies (Required): Necessary for basic platform functions such as login authentication, session management and account security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the platform — such as pages visited and time spent — to help us improve the user experience.
• Functional Cookies: Store your preferences such as preferred language, display settings and gaming preferences to provide a more personalised experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features on the 22club platform.

7 Your Rights Regarding Personal Data

As a data subject, you have certain rights regarding the personal information we hold. 22club respects and facilitates the exercise of these rights.

• Right of Access: You have the right to obtain a copy of the personal information we hold about you, including details of how it is used.
• Right to Rectification: If any of your personal information is inaccurate or out of date, you have the right to request that it be corrected promptly.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data — subject to record-keeping obligations required by licensing.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact the 22club customer support team via live chat available 24/7 or by email at [email protected].

8 Cross-Border Data Transfers

In carrying out its operations as an online gambling platform operating under international licensing, 22club may transfer your personal data to other countries or regions for the purposes of storage, processing or technical support.

Every cross-border data transfer we carry out is done with appropriate safeguards in place — including ensuring that data recipients are bound by data protection agreements that meet or exceed the standards set out in this policy. We only transfer data to entities that have been verified as complying with internationally accepted data security standards.

9 Contacting Our Privacy Officer

If you have any questions, concerns or complaints regarding how 22club handles your personal data, you may contact us through the following channels:

Live Support: The 22club customer support team is available 24/7 via the live chat function on our platform. We provide support in Malay and English.

Email: You may send privacy-related enquiries to us at [email protected]. Please include "Pertanyaan Privasi" or "Privacy Inquiry" in the subject line of your email to help us respond faster.

We are committed to providing a thorough response to every privacy-related enquiry we receive.

10 Amendments to This Privacy Policy

22club reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any amendments will take effect once the updated version is published on this website.

For material amendments — meaning changes that significantly affect your privacy rights or the way we use your data — we will provide advance notice via the email registered to your account or through a prominent notice on the 22club platform before the changes take effect.

We encourage you to review this Privacy Policy periodically to ensure you remain informed about how we protect your personal information. The date of the most recent update is always displayed at the top of this document.

Continued use of 22club services after any amendment is published will be considered your acceptance of the updated terms. If you do not agree with the amendments, you have the right to close your account by contacting our customer support.